The day-to-day work of keeping membership records, calculation and payment of benefits is carried out by Aon Hewitt at the Pensions Administration Office, Forss, Caithness, KW14 7UZ. Enquiries about your pension Scheme and any of the additional options available should be made either to your Employee Representative or to Aon Hewitt at Forss.
The management of the Scheme and Scheme policy is the responsibility of the United Kingdom Atomic Energy Authority. Enquiries about Scheme policy should n the first instance should be addressed to Aon Hewitt at Forss.
The United Kingdom Atomic Energy Authority schemes have an Internal Dispute Resolution procedure (IDR) which is the formal way we deal with complaints about the scheme. Virtually all occupational pension schemes must operate IDR.
Under IDR you can complain about anything to do with your United Kingdom Atomic Energy Authority pension.
IDR has two stages. You must put your complaint in writing at both stages.
You can ask Aon Hewitt to give you appeal forms for both IDR stages. Both first and second stages have 8 week deadlines for the decision to be made. You can ask The Pensions Advisory Service (TPAS) for help at any time. Their phone number is 0300 123 1047.
To view a copy of the full procedure click here.
The Pensions Advisory Service (TPAS) can be contacted to assist you or your beneficiaries with any pensions query you may have particularly if you have a dispute or disagreement with the United Kingdom Atomic Energy Authority pension administrators, which you wish to or have raised under the United Kingdom Atomic Energy Authority scheme’s own Internal Disputes Resolution Procedure.
For details of how to contact TPAS please click here.
If TPAS is unable to resolve any problems then you can contact the Pensions Ombudsman. The Ombudsman is able to investigate and determine any complaint or dispute of fact or law relating to pension schemes except that, in respect of the United Kingdom Atomic Energy Authority pension schemes, which are statutory schemes, the Ombudsman is empowered to determine any complaint alleging injustice as a result of maladministration in connection with any act or omission of those responsible for administration of the United Kingdom Atomic Energy Authority pension schemes.
For details of how to contact the Pensions Ombudsman click here.
The Registrar provides a tracing service so that people can keep track of their former pension arrangements as they move jobs. Details of the United Kingdom Atomic Energy Authority pension schemes have been sent to the Registrar.
If you wish to use this service, you should contact:
Registrar of Pension Schemes
Occupational Pensions Board
PO Box 1NN
Newcastle Upon Tyne
For more information about your State pension you should enquire at your local office of the Department of Work and Pensions (formerly the Department of Social Security). Some of the information you require may be found on the Department and Works website.
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